Privacy policy


Effective date: 24 August 2026

Shoplane (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit shoplane.com.au, purchase our products or services, create an account, subscribe to communications, or otherwise interact with us.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.



1. Who we are


The entity responsible for your personal information is:

Our online store is hosted on Shopify Inc., which processes orders and provides ecommerce infrastructure.



2. What personal information we collect


The information we collect depends on how you interact with us. It may include:

Information you provide directly

  • Name and contact details (email address, phone number if provided)
  • Billing address and order details
  • Account login details (if you create a customer account)
  • Business information relevant to your order (for example niche, branding preferences, domain details, or project briefs)
  • Messages you send us via contact forms, email, or support enquiries
  • Newsletter or marketing sign-up details
  • Product reviews or other content you choose to submit

Information collected automatically

  • Device and browser information
  • IP address and general location (city/region level)
  • Pages viewed, links clicked, and how you use our website
  • Cookie and similar technology data (see Section 7)

Information from third parties

  • Payment confirmation and transaction details from payment providers (we do not store full card numbers)
  • Analytics and advertising data from tools we use to understand site performance and marketing
  • Information from platforms integrated with our store (for example Shopify, review apps, or booking tools)

We do not intentionally collect sensitive information (such as health information or government identifiers) unless you voluntarily provide it and we need it for a specific service you requested.



3. How we use your information


We use personal information to:

  • Process orders and deliver our digital products and services
  • Communicate with you about your order, onboarding, delivery, and support
  • Provide customer service and respond to enquiries
  • Create and manage customer accounts
  • Send service-related notices (for example order confirmations and project updates)
  • Send marketing communications where permitted (you can opt out at any time)
  • Improve our website, products, services, and customer experience
  • Monitor website performance and security
  • Run analytics and advertising to understand and promote our services
  • Comply with legal obligations and enforce our Terms of Service
  • Prevent fraud, abuse, and unauthorised activity



4. When we disclose information


We may share personal information with trusted third parties who help us operate our business, including:

  • Shopify — hosting, checkout, order processing, and store functionality
  • Payment processors — to process payments securely (for example card payments, Shop Pay, or PayPal where enabled)
  • Email and communication tools — to send transactional and marketing emails
  • Analytics and advertising partners — to measure website traffic and campaign performance (for example Google Analytics, Meta/Facebook pixel, or similar tools if enabled)
  • Review and support tools — to collect reviews or manage customer support
  • Booking or scheduling tools — if you book a consultation through a third-party platform linked from our site
  • Professional advisers — such as accountants or lawyers where reasonably required
  • Authorities — where required by law, court order, or to protect our rights, users, or others

We require service providers to handle personal information appropriately and only use it for the purposes we authorise.

We do not sell your personal information for money. Some analytics or advertising tools may involve sharing limited data with partners to measure or deliver advertising, as permitted by applicable law.

If our business is sold, merged, or restructured, personal information may be transferred as part of that transaction, subject to appropriate protections.



5. Overseas disclosure


Some of our service providers (including Shopify and certain analytics, payment, or email providers) may store or process data outside Australia, including in the United States and other countries.

Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle it in line with applicable privacy laws, or we otherwise comply with the requirements of the Australian Privacy Act.



6. Marketing communications

We may send marketing emails or messages about our products, services, or offers if you have opted in or where otherwise permitted by law.

You can unsubscribe at any time by:

Even if you opt out of marketing, we may still send transactional messages related to your orders or account.



7. Cookies and tracking technologies


We use cookies, pixels, and similar technologies to operate our website, remember preferences, understand usage, and measure advertising performance.

These may include:

  • Essential cookies — required for checkout, security, and basic site functionality
  • Analytics cookies — to understand how visitors use our site
  • Marketing cookies — to measure ad performance and show relevant promotions

You can control cookies through your browser settings. Blocking some cookies may affect website functionality (for example checkout or saved preferences).

For more information about Shopify’s use of cookies, see Shopify’s Cookie Policy.



8. How we store and protect information


We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law (for example tax or legal record-keeping).



9. Your rights and choices


Depending on applicable law (including the Australian Privacy Act), you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate, incomplete, or out-of-date information
  • Request deletion of certain information, subject to legal and contractual limits
  • Opt out of marketing communications
  • Make a privacy complaint

To make a request, contact us at info@shoplane.com.au. We may need to verify your identity before responding.



10. Complaints


If you believe we have breached your privacy or mishandled your personal information, please contact us first at info@shoplane.com.au. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):



11. Children


Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take reasonable steps to delete it.



12. Third-party links


Our website may link to third-party websites or services (for example Shopify, social media, booking tools, or payment providers). We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information to them.



13. Changes to this policy


We may update this Privacy Policy from time to time. The effective date at the top of this page will be revised when changes are made. Continued use of our website after changes are published means you accept the updated policy.



14. Contact us


For privacy questions, access requests, or complaints: