Terms of service


Effective date: 24 August 2026

These Terms of Service (“Terms”) govern your use of shoplane.com.au and any purchase of products or services from Shoplane (“we”, “us”, “our”).

By placing an order or using our website, you agree to these Terms, our Refund Policy, and our Privacy Policy. If you do not agree, please do not use our website or purchase our products or services.



1. Who we are


Shoplane is an Australian business providing ready-made Shopify stores and professional ecommerce services.

Our store is hosted on Shopify Inc., which provides the ecommerce platform used to process orders and payments.



2. What we sell


Shoplane offers digital products and professional services for ecommerce businesses. Our offerings include, but are not limited to:

  • Ready-made Shopify stores — pre-configured Shopify store setups delivered digitally
  • Store setup and installation services — done-for-you configuration of your Shopify store
  • Business setup services — domain, email, branding, and related launch support (where listed on the product page)
  • Training and consulting services — live or guided ecommerce setup and training (where listed on the product page)
  • Related digital services — such as domain registration assistance, email setup, SEO, and social media setup

All products and services are delivered digitally. We do not sell or ship physical goods.

The specific scope, inclusions, exclusions, and delivery timeline for each product or service are described on the relevant product page at the time of purchase. If there is any inconsistency between these Terms and a product page, the product page applies to that specific purchase.



3. Eligibility


By using our website or purchasing from us, you confirm that you are at least 18 years of age, or you have permission from a parent or guardian, and that you have the legal capacity to enter into a binding agreement.

You agree to use our website and services only for lawful purposes and in compliance with all applicable laws and regulations.



4. Orders and payment


  • All prices are listed in Australian Dollars (AUD) unless stated otherwise on the product page.
  • Payment is required in full at checkout before work begins, unless we agree otherwise in writing.
  • We accept payment methods displayed at checkout, including major credit and debit cards and other payment options made available through Shopify (such as Shop Pay or PayPal, where enabled).
  • We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, incomplete, or placed in error.
  • Prices and offers may change at any time. Changes do not affect orders already confirmed at checkout.



5. Digital delivery


Because our products and services are digital, no physical shipping applies.

Delivery may include, depending on the product or service purchased:

  • Transfer of a Shopify store or store assets
  • Configuration work completed in your Shopify account
  • Access to files, credentials, documentation, or onboarding materials
  • Email communication and scheduled calls, where included in the service

An order is considered in progress once we begin delivery, setup, configuration, or communication related to your purchase.

You are responsible for providing accurate information, timely responses, and any access required for us to deliver the service (for example, Shopify store access or branding briefs). Delays caused by missing or incorrect information from you may extend delivery timelines.



6. Your responsibilities


You agree to:

  • Provide accurate and complete information during checkout and onboarding
  • Respond to reasonable requests for information needed to complete your order
  • Maintain the security of any accounts, passwords, or credentials we provide or that you share with us
  • Comply with Shopify’s terms, applicable platform rules, and all relevant laws when operating your store
  • Use our deliverables lawfully and not for fraudulent, misleading, or prohibited purposes



7. Scope of work


Each product and service has a defined scope shown on its product page. This may include tiered packages (for example Basic, Advanced, or Premium) with different inclusions.

Work outside the purchased scope — including extra products, custom development, ongoing management, paid advertising, supplier sourcing guarantees, or legal/tax registration beyond what is explicitly listed — is not included unless agreed in writing and may require additional fees.

Where a service involves third-party platforms (Shopify, domain registrars, email providers, app vendors, payment gateways, or government portals), we configure or guide setup where stated, but ongoing fees, renewals, approvals, and account ownership with those providers remain your responsibility unless explicitly included.



8. Timelines


Estimated delivery timelines are shown on the relevant product or service page. These are estimates only and may vary based on:

  • The package or tier purchased
  • Complexity of your requirements
  • Your response time to requests for information or approval
  • Third-party platform or provider delays

We will communicate with you if a significant delay is expected.



9. Intellectual property


Upon full payment and completion of delivery, you receive the rights to use the delivered store, files, and assets for your business, subject to any third-party licences (such as Shopify themes, stock assets, or app subscriptions).

We retain ownership of our pre-existing templates, processes, internal tools, and know-how. Unless otherwise agreed in writing, we may display completed work in our portfolio and marketing materials.

You must not copy, resell, or redistribute our service deliverables as a competing template or package without our written permission.



10. Refunds and cancellations


Our Refund Policy forms part of these Terms. In summary:

  • We offer a 30-day satisfaction guarantee from the date of purchase
  • Refund requests must be submitted within 30 days and include a clear reason for dissatisfaction
  • Approved refunds may require reversal of delivered work, including removal or transfer back of stores, configurations, themes, integrations, or other assets we provided
  • A refund is processed only after any required reversal is completed

Refunds may be declined where the request is made after 30 days, you do not cooperate with reversal, or the issue relates to work outside the agreed scope or delays caused by lack of communication from you.

We aim to resolve concerns through revisions or support before a refund where reasonable.



11. Support


Support inclusions, if any, are described on the product page for your purchase (for example, email support for a defined period after delivery).

Support covers assistance related to the agreed scope of your order. It does not include unlimited ongoing store management, marketing, product sourcing, or technical work outside the purchased package unless separately agreed.



12. No guaranteed results


We provide professionally configured Shopify stores and ecommerce services. We do not guarantee:

  • Specific sales, revenue, traffic, or profit outcomes
  • Business registration or regulatory approvals
  • Approval by payment providers, advertising platforms, or suppliers
  • That third-party apps, themes, or platforms will remain available or unchanged

Your business results depend on many factors outside our control, including your products, pricing, marketing, customer service, and market conditions.



13. Third-party services


Our services may involve or link to third-party platforms and providers, including Shopify, domain registrars, email hosts, apps, and payment gateways. We are not responsible for the availability, pricing, policies, or performance of third-party services.

Your use of third-party services is governed by their own terms and policies. You are responsible for your ongoing subscriptions, renewals, and compliance with those providers.



14. Website accuracy


We aim to keep information on our website accurate and up to date. However, we do not warrant that all descriptions, pricing, images, or other content are complete, current, or error-free.

We reserve the right to correct errors, update information, or withdraw products and services at any time without prior notice, except for confirmed orders already paid.



15. Prohibited use


You must not use our website or services to:

  • Break any applicable law or regulation
  • Infringe intellectual property or other rights of any person
  • Upload malware or attempt to disrupt our website or systems
  • Submit false, misleading, or fraudulent information
  • Harass, abuse, or harm others

We may suspend or terminate access if we reasonably believe you have breached these Terms.



16. Limitation of liability


To the maximum extent permitted by law, Shoplane is not liable for any indirect, incidental, special, or consequential loss, including loss of profit, revenue, data, or business opportunity, arising from your use of our website or services.

Our total liability for any claim relating to a product or service is limited to the amount you paid us for that specific product or service.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.



17. Privacy


Your personal information is handled in accordance with our Privacy Policy.



18. Changes to these Terms


We may update these Terms from time to time by publishing a revised version on this page. The effective date at the top will be updated when changes are made.

Changes apply to future purchases and continued use of the website after the updated Terms are published. Orders already placed are governed by the Terms in effect at the time of purchase, except where a change is required by law.



19. Governing law


These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.



20. Contact us


For questions about these Terms, orders, or support:

For refund requests, please email info@shoplane.com.au with your order number and a description of your concern.