Shipping policy


Effective date: 24 August 2026

Shoplane sells digital products and professional ecommerce services only. We do not sell or ship physical goods.

This Shipping Policy explains how delivery works for orders placed on shoplane.com.au. It should be read together with our Terms of Service and Refund Policy.



1. Digital delivery only


All Shoplane products and services are delivered electronically. There is:

  • No physical shipping
  • No shipping charges at checkout
  • No delivery carriers or tracking numbers

Your order confirmation and delivery updates are sent by email.



2. What happens after you order

After checkout:

  1. You receive an order confirmation email
  2. Our team contacts you within 1 business day to begin onboarding (usually by email)
  3. Delivery is completed via email, secure access, store transfer, configuration in your Shopify account, or other agreed channels

Some services require information from you before work can begin (for example store access, branding brief, or niche details). Delivery timelines may be delayed if we do not receive required information from you.



3. Delivery timeframes


Timelines depend on the product or service purchased. Estimates below are guides only — the specific scope and timeline for your order are shown on the product page and confirmed after purchase.

  • Ready-made Shopify stores: typically within a few business days after onboarding begins
  • Store setup and installation services: typically 3–10 business days depending on tier (Basic, Advanced, or Premium)
  • Business setup, email, domain, and other services: based on the scope listed on the product page
  • Training and consulting: scheduled after purchase, as agreed with you

An order is considered in progress once we begin delivery, setup, configuration, or project communication.



4. How delivery is completed


Depending on your purchase, delivery may include one or more of the following:

  • Transfer of a Shopify store or store assets to your account
  • Configuration work completed in your Shopify store
  • Setup of domain, email, or integrations (where included in your package)
  • Documentation, checklists, or handover materials sent by email
  • Scheduled calls or training sessions (where included)

You are responsible for maintaining access to your Shopify account and any third-party accounts required for delivery.



5. International customers


Because all products and services are delivered digitally, we can serve customers worldwide. No geographic shipping restrictions apply.

Prices are listed in Australian Dollars (AUD) unless stated otherwise on the product page.



6. Delivery issues


If you have not heard from us within 1 business day of ordering, or if you believe your order was not delivered correctly, contact us and include your order number.

We will investigate and work with you to complete delivery or resolve the issue in line with our Refund Policy where applicable.



7. Contact


For questions about delivery or your order:

All Shoplane products and services are delivered digitally. No physical shipping is involved.