Refund policy


Effective date: 24 August 2026

At Shoplane, we provide ready-made Shopify stores and professional ecommerce services designed to help you launch and grow your business.

Because our offerings are digital and service-based, this Refund Policy explains how refunds, cancellations, and service reversals are handled. It forms part of our Terms of Service.



1. Nature of products and services


All Shoplane offerings are digital. We do not ship physical goods. Our products and services include:

  • Ready-made Shopify stores
  • Digital assets and store setups
  • Professional ecommerce services (setup, business setup, training, and related services)

The specific scope of each purchase is described on the relevant product page at the time of order.



2. 30-day satisfaction guarantee


We stand behind the quality of our work.

If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.

We aim to resolve concerns through support or revisions before processing a refund where reasonable.



3. Refund eligibility


To be eligible for a refund, you must:

  • Submit your request within 30 days of purchase
  • Clearly explain the reason for your dissatisfaction
  • Cooperate with our team so we can review the issue and attempt a fair resolution
  • Cooperate with any required reversal of delivered work (see Section 4)


4. Service reversal requirement


Our work involves digital assets, store setups, configurations, and access to materials or accounts. If a refund is approved, we require reversal of the delivered work before the refund is processed.

Reversal may include, where applicable:

  • Removal or transfer back of a Shopify store
  • Removal of store configurations, themes, or digital assets provided by Shoplane
  • Deactivation or removal of business email setups or integrations we configured
  • Revocation of access to delivered materials, files, or accounts

A refund is only processed once reversal is fully completed.



5. Refund process


  1. Email info@shoplane.com.au within 30 days with your order number and reason for the request
  2. Our team reviews your request and may offer revisions or resolution
  3. If a refund is approved, we coordinate reversal of delivered work with you
  4. Once reversal is complete, we process the refund to your original payment method

Refunds are typically processed within 5–10 business days after reversal is confirmed. Your bank or payment provider may take additional time to show the credit.



6. Non-eligible situations


Refunds may be declined if:

  • The request is made after 30 days from purchase
  • You do not cooperate with reversal of delivered work
  • The issue relates to work requested outside the agreed scope of your purchase
  • Delays or issues were caused by lack of communication or required inputs from you
  • You have already used deliverables commercially for an extended period beyond a good-faith review (assessed case by case)


7. Scope of work


Each product or service has a defined scope on its product page. Work outside that scope is not automatically covered under this Refund Policy and may require a separate agreement and fee.



8. Delivery and order status


  • All products and services are delivered digitally
  • Access may be provided via accounts, credentials, transfers, or email
  • Once delivery or setup work has begun, the order is considered in progress

Beginning work does not remove your right to request a refund within 30 days, subject to the reversal requirements above.



9. Australian Consumer Law


Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.



10. Contact


For refund requests or support:

Please include your order number in all correspondence.