Refund policy

Introduction

At Shoplane, we provide ready-made Shopify stores and professional ecommerce services designed to help you launch and grow your business efficiently.

As our offerings are digital and service-based, this policy outlines how refunds, delivery, and service reversals are handled.

Nature of Products & Services

All Shoplane offerings fall under one or more of the following:

  • Ready-made Shopify stores
  • Digital assets and store setups
  • Ecommerce-related services

All products and services are delivered digitally.
No physical goods are shipped.

30-Day Satisfaction Guarantee

We stand behind the quality of our work.

If you are not satisfied with your purchase, you may request a refund within 30 days of purchase.

Refund Eligibility

To be eligible for a refund:

  • The request must be made within 30 days of purchase
  • You must clearly state the reason for dissatisfaction
  • You must cooperate with our team to allow us to review and attempt resolution

Service Reversal Requirement (Important)

As our work involves digital assets, store setups, and configurations, any approved refund will require reversal of the delivered work.

This includes, where applicable:

  • Removal or transfer back of the Shopify store
  • Removal of store configurations, themes, or digital assets provided by Shoplane
  • Deactivation or removal of business email setups or integrations
  • Revocation of access to any delivered materials or accounts

👉 A refund will only be processed once the delivered work has been fully removed, returned, or deactivated.

Refund Process

  1. Submit a refund request via email within 30 days
  2. Our team reviews your request and may offer resolution or revisions
  3. If a refund is approved, we will coordinate the reversal of work
  4. Once reversal is completed, the refund will be processed

Non-Eligible Situations

Refunds may not be granted in the following cases:

  • Requests made after 30 days
  • Failure to cooperate in reversing delivered work
  • Work completed outside the agreed scope at the client’s request
  • Delays caused by lack of client communication or required inputs

Our Commitment

We aim to resolve issues before refunds are required.

We will:

  • Work with you to complete the agreed scope
  • Provide reasonable revisions where applicable
  • Address concerns in a structured and professional manner

Our goal is a successful outcome, not just delivery.

Scope of Work

Each product or service includes a defined scope.

Any additional work requested beyond the original scope may require additional charges and is not automatically covered under refund terms.

Delivery & Access

  • All products and services are delivered digitally
  • Access may be provided via accounts, credentials, or transfers
  • Once delivery begins, the order is considered in progress

Contact

For refund requests or support:

Email: info@shoplane.com.au